Junior IT Support Specialist

Description

Meta is seeking a motivated and enthusiastic Junior IT Support Specialist to join our team in Iceland. This entry-level position is perfect for individuals passionate about technology and eager to develop their skills in the IT & Communication industry. As a Junior IT Support Specialist, you will play a crucial role in ensuring the smooth operation of our IT systems and providing exceptional support to our employees.

Key Responsibilities

• Provide first-level technical support to Meta employees, resolving hardware and software issues promptly.
• Assist in the setup, configuration, and maintenance of computer systems, networks, and peripheral devices.
• Respond to support tickets and troubleshoot technical problems via phone, email, or in-person.
• Document and track issues, resolutions, and escalate complex problems to senior IT staff when necessary.
• Perform routine system maintenance and updates to ensure optimal performance and security.
• Assist with onboarding new employees, including setting up accounts and providing initial IT training.
• Collaborate with the IT team to implement new technologies and improve existing systems.

Qualifications

• Basic understanding of computer hardware, software, and networking principles.
• Strong problem-solving skills and the ability to troubleshoot technical issues effectively.
• Excellent communication skills, both written and verbal.
• Ability to work independently and as part of a team in a fast-paced environment.
• Customer-focused attitude with a commitment to providing high-quality support.
• Willingness to learn and adapt to new technologies and processes.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus but not required.

Education and Experience

• High school diploma or equivalent; an associate degree in Information Technology or a related field is preferred.
• Previous experience in a customer service or technical support role is advantageous but not mandatory.

Working with Meta

At Meta, we believe in fostering a collaborative and inclusive work environment where every team member can thrive. As a Junior IT Support Specialist, you will have the opportunity to grow your career, gain hands-on experience with cutting-edge technologies, and contribute to the success of a global leader in the tech industry. Join us in our mission to build community and bring the world closer together.