Junior IT Support Specialist

Description

Join our dynamic team at Cognizant in Edinburgh as a Junior IT Support Specialist. This entry-level position in the IT & Communication industry offers an excellent opportunity to kickstart your career in a supportive and innovative environment.

Key Responsibilities:

• Provide first-level technical support to end-users, resolving hardware and software issues efficiently.
• Assist in the setup, configuration, and maintenance of IT equipment, including desktops, laptops, printers, and mobile devices.
• Monitor and respond to support tickets in a timely manner, ensuring excellent customer service.
• Collaborate with senior IT staff to troubleshoot and resolve complex technical problems.
• Document and track issues, resolutions, and follow-up actions in the ticketing system.
• Participate in IT projects and initiatives as required.
• Maintain an up-to-date knowledge of industry trends and emerging technologies.

Qualifications:

• Recent graduate with a degree in Information Technology, Computer Science, or a related field.
• Basic understanding of computer hardware, software, and networking principles.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Willingness to learn and adapt to new technologies and processes.

Preferred Skills:

• Experience with Windows and Mac operating systems.
• Familiarity with IT support ticketing systems.
• Basic knowledge of network troubleshooting and configuration.
• Certifications such as CompTIA A+, Network+, or similar are a plus.

Working with Cognizant:

At Cognizant, we are committed to fostering a diverse and inclusive workplace where every team member can thrive. We offer competitive salaries, comprehensive benefits, and opportunities for professional growth and development. Join us and be part of a company that values innovation, collaboration, and excellence.