Junior IT Support Specialist

Description

DXC Technology is seeking a motivated and enthusiastic Junior IT Support Specialist to join our team in Munich. This entry-level position is perfect for individuals looking to start their career in the IT & Communication industry. As a Junior IT Support Specialist, you will provide essential technical support to our clients, ensuring their IT systems run smoothly and efficiently.

Key Responsibilities

• Provide first-level technical support to clients via phone, email, and chat
• Diagnose and troubleshoot hardware and software issues
• Assist in the setup, configuration, and maintenance of IT equipment
• Document and track issues using our ticketing system
• Collaborate with senior IT staff to resolve complex issues
• Maintain a high level of customer satisfaction through effective communication and problem-solving

Qualifications

• Basic understanding of computer hardware and software
• Strong problem-solving skills and attention to detail
• Excellent communication skills, both written and verbal
• Ability to work independently and as part of a team
• Willingness to learn and adapt to new technologies
• Fluency in German and English

Preferred Qualifications

• Previous experience in a customer service or technical support role
• Familiarity with Windows and Mac operating systems
• Basic knowledge of networking concepts
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional)

Working with DXC

At DXC Technology, we value our employees and strive to create a supportive and inclusive work environment. As a Junior IT Support Specialist, you will have the opportunity to grow your skills and advance your career within the company. We offer competitive salaries, comprehensive benefits, and ongoing training and development opportunities. Join us and be part of a team that is dedicated to delivering innovative IT solutions to our clients.