{"id":2604,"date":"2024-06-22T09:38:21","date_gmt":"2024-06-22T09:38:21","guid":{"rendered":"https:\/\/demo.nexta.io\/jobs\/?post_type=product&#038;p=2604"},"modified":"2024-06-22T09:38:21","modified_gmt":"2024-06-22T09:38:21","slug":"junior-it-support-specialist-6","status":"publish","type":"product","link":"https:\/\/demo.nexta.io\/jobs\/product\/junior-it-support-specialist-6\/","title":{"rendered":"Junior IT Support Specialist"},"content":{"rendered":"<p>Join our dynamic team at Cognizant in Edinburgh as a Junior IT Support Specialist. This entry-level position in the IT &#038; Communication industry offers an excellent opportunity to kickstart your career in a supportive and innovative environment.<\/p>\n<p><strong>Key Responsibilities:<\/strong><\/p>\n<ul>\n<li>Provide first-level technical support to end-users, resolving hardware and software issues efficiently.<\/li>\n<li>Assist in the setup, configuration, and maintenance of IT equipment, including desktops, laptops, printers, and mobile devices.<\/li>\n<li>Monitor and respond to support tickets in a timely manner, ensuring excellent customer service.<\/li>\n<li>Collaborate with senior IT staff to troubleshoot and resolve complex technical problems.<\/li>\n<li>Document and track issues, resolutions, and follow-up actions in the ticketing system.<\/li>\n<li>Participate in IT projects and initiatives as required.<\/li>\n<li>Maintain an up-to-date knowledge of industry trends and emerging technologies.<\/li>\n<\/ul>\n<p><strong>Qualifications:<\/strong><\/p>\n<ul>\n<li>Recent graduate with a degree in Information Technology, Computer Science, or a related field.<\/li>\n<li>Basic understanding of computer hardware, software, and networking principles.<\/li>\n<li>Strong problem-solving skills and attention to detail.<\/li>\n<li>Excellent communication and interpersonal skills.<\/li>\n<li>Ability to work independently and as part of a team.<\/li>\n<li>Willingness to learn and adapt to new technologies and processes.<\/li>\n<\/ul>\n<p><strong>Preferred Skills:<\/strong><\/p>\n<ul>\n<li>Experience with Windows and Mac operating systems.<\/li>\n<li>Familiarity with IT support ticketing systems.<\/li>\n<li>Basic knowledge of network troubleshooting and configuration.<\/li>\n<li>Certifications such as CompTIA A+, Network+, or similar are a plus.<\/li>\n<\/ul>\n<p><strong>Working with Cognizant:<\/strong><\/p>\n<p>At Cognizant, we are committed to fostering a diverse and inclusive workplace where every team member can thrive. We offer competitive salaries, comprehensive benefits, and opportunities for professional growth and development. Join us and be part of a company that values innovation, collaboration, and excellence.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Join our dynamic team at Cognizant in Edinburgh as a Junior IT Support Specialist. This entry-level position in the IT &#038; Communication industry offers an excellent opportunity to kickstart your career in a supportive and innovative environment. Key Responsibilities: Provide first-level technical support to end-users, resolving hardware and software issues efficiently. Assist in the setup, configuration, and maintenance of IT equipment, including desktops, laptops, printers, and mobile devices. Monitor and respond to support tickets in a timely manner, ensuring excellent customer service. Collaborate with senior IT staff to troubleshoot and resolve complex technical problems. Document and track issues, resolutions, and follow-up actions in the ticketing system. Participate in IT projects and initiatives as required. Maintain an up-to-date knowledge of industry trends and emerging technologies. Qualifications: Recent graduate with a degree in Information Technology, Computer Science, or a related field. Basic understanding of computer hardware, software, and networking principles. Strong problem-solving skills and attention to detail. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Willingness to learn and adapt to new technologies and processes. Preferred Skills: Experience with Windows and Mac operating systems. Familiarity with IT support ticketing systems. Basic knowledge of network troubleshooting and configuration. Certifications such as CompTIA A+, Network+, or similar are a plus. Working with Cognizant: At Cognizant, we are committed to fostering a diverse and inclusive workplace where every team member can thrive. We offer competitive salaries, comprehensive benefits, and opportunities for professional growth and development. Join us and be part of a company that values innovation, collaboration, and excellence.<\/p>\n","protected":false},"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false},"pwb-brand":[147],"job-experience-level":[157],"job-location":[138],"product_cat":[36],"product_tag":[],"class_list":{"0":"post-2604","1":"product","2":"type-product","3":"status-publish","5":"pwb-brand-cognizant","6":"job-experience-level-entry-level","7":"job-location-edinburgh","8":"product_cat-it-communication","9":"post-no-thumbnail","11":"first","12":"instock","13":"shipping-taxable","14":"product-type-simple"},"acf":[],"brands":[{"id":147,"name":"Cognizant","slug":"cognizant"}],"_links":{"self":[{"href":"https:\/\/demo.nexta.io\/jobs\/wp-json\/wp\/v2\/product\/2604","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/demo.nexta.io\/jobs\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/demo.nexta.io\/jobs\/wp-json\/wp\/v2\/types\/product"}],"replies":[{"embeddable":true,"href":"https:\/\/demo.nexta.io\/jobs\/wp-json\/wp\/v2\/comments?post=2604"}],"version-history":[{"count":1,"href":"https:\/\/demo.nexta.io\/jobs\/wp-json\/wp\/v2\/product\/2604\/revisions"}],"predecessor-version":[{"id":2605,"href":"https:\/\/demo.nexta.io\/jobs\/wp-json\/wp\/v2\/product\/2604\/revisions\/2605"}],"wp:attachment":[{"href":"https:\/\/demo.nexta.io\/jobs\/wp-json\/wp\/v2\/media?parent=2604"}],"wp:term":[{"taxonomy":"pwb-brand","embeddable":true,"href":"https:\/\/demo.nexta.io\/jobs\/wp-json\/wp\/v2\/pwb-brand?post=2604"},{"taxonomy":"job-experience-level","embeddable":true,"href":"https:\/\/demo.nexta.io\/jobs\/wp-json\/wp\/v2\/job-experience-level?post=2604"},{"taxonomy":"job-location","embeddable":true,"href":"https:\/\/demo.nexta.io\/jobs\/wp-json\/wp\/v2\/job-location?post=2604"},{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/demo.nexta.io\/jobs\/wp-json\/wp\/v2\/product_cat?post=2604"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/demo.nexta.io\/jobs\/wp-json\/wp\/v2\/product_tag?post=2604"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}